Pop-Up Store FAQ

How long will shipping take?

Hinterland Studio ships weekly through Canada Post. Shipping time can vary depending on the shipping method chosen.  For International Shipments packages may be delayed by local customs and additional charges may apply.

More information 


How long will the shop be open?

The last day to order from the online shop is December 1, 2023. 


When will I get my order?

Thank you so much for your order. You should receive an email confirmation with shipping status details shortly. If you haven’t, please contact customer service (store@hinterland.com) and share your order number. 


Will I get my product(s) in time for the holidays? 

If you order by December 1, 2023, you should be able to receive your order on time. We recommend checking your tracking number to confirm your estimated delivery date and time.


A friend gave me the discount code, can I use it too? 

Yes, you are able to still use the discount code. We hope you’ll sign up for our newsletter to be informed on new products in the future. 


Why have you opened the Merch Store now, and why as a limited virtual Pop-Up?

We were forced to close our Merch Store due to COVID, and it has been closed for years. Due to overwhelming player requests for Hinterland and THE LONG DARK merch items, we have opened it up for a limited time so that fans who want to purchase items can get them in time for the holidays. We plan to restock the store with new items in the new year, so this will be the last opportunity to buy some of these items.


Can we ship to Australia, EU, UK, Switzerland, Turkey? 

All merchandise will be shipped from Canada and international shipping costs will be calculated for each order based on the country of delivery. For some countries, you will be responsible for any additional customs taxes and fees.


Will we be able to ship to Ukraine or Russia?

Unfortunately, we cannot ship to Ukraine or Russia at this time. 


Will we be able to ship to Brazil? 

Shipping to Brazil is possible but we highly encourage you to learn more about your import and customs taxes and fees policies you will be responsible for. 


Can you pick up orders locally? 

Sadly, no this will not be an option. 


What is the Hinterland Mug made of? Is it microwave safe?

The mug is metal and therefore not microwave safe.


Can I buy something as a gift and ship it to someone else? 

You can enter a shipping address that’s different from your billing address but you will need the recipient's shipping address.